KpK Associates

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  Email: keith@kpkassociates.co.uk
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    • Business Coaching and Mentoring
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Services

  • Business Coaching and Mentoring
  • Leadership Development
  • Management Training
  • Sales Training
  • Speaking Engagements


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Get In Touch

KpK Associates
1 Cherry Hill,
Old,
Northampton,
NN6 9EN

Tel: +44 (0) 7801 387 790
Email : keith@kpkassociates.co.uk

Maintaining Leadership

Session 1 – Business Basics 101

Where do you want to be in 6, 9 or 12 months down the road?

o We are all so busy running around in the current economic climate that we have lost sight of our vision, goals and objectives

What do you need to focus on in the short term?

o Agree goals and objectives

Why do you need to achieve these goals?

o Look at consequences of non achievement
o Contingency plans

When 

o Agree targets, timelines and measurable outputs

How

o Agree the operational tactics
o Put in place a feedback loop of progress

Session 2 – Increasing productivity of your Team

How to get the most out of your people in this downturn.

o How to connect / motivate your team
o How to increase productivity and focus
o Effective delegation

Session 3 – How to regain control of your day

Do you control the day or does the day control you?

o Planning
o Time management
o Prioritisation

Session 4 – Increasing Profitability

Sales – winning in a downturn

o Positioning your company to take advantage of an economic recovery
o What differentiates you
o Maintaining profits in a price driven market

Sessions 5 – Teambuilding

Why is teamwork important?

What are the benefits of working as a team?

What stops us being a team player?

Better communication / connection with staff and customers

Different personalities.

Understanding the differences and learning to work with them.

Session 6 – Providing Outstanding Customer service

What are the coffee stains in your business

The 4 rings of customer service

How to recapture customer loyalty

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