- Business Coaching and Mentoring
- Leadership Development
- Management Training
- Sales Training
- Speaking Engagements
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Email : email@example.com
‘If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.’ … Jeff Bezos founder of Amazon
Amaze, astound and astonish your customers with exceptional customer service. We all know that customers can be difficult, but have you asked “why are they being difficult?” KPK Associates can help your business provide exceptional customer service by training your staff how to exceed your customer expectations.
This is not rocket science, but put into practice, your business will succeed in having a higher customer retention rate, a higher spend per customer and generally more business through recommendations and referrals.
In essence you get four types of customers:-
High maintenance / Low value
Low maintenance / Low value
High maintenance / High value
Low maintenance / High value
A high maintenance / low value customer ideally needs to be converted to a low maintenance high value client. KPK Associates offer bespoke training sessions to where we can train your staff how to deal with difficult clients, customer recovery and learn how to exceed your customer expectations every time.
Customers are the success of every business. If you need some assistance on customer service, please talk to us.